What you’ll be working on :
– Assist customers using social media websites, online tools, email and phone that link with AVANA platform
– Follow up frequently with customers throughout the life of their complaint resolution.
– Ability to write, think and work quickly without losing focus.
– Develop a friendly rapport with customers in 140 characters or less.
– Speaking up and asking questions on a regular basis.
– Work in conjunction with staff to accomplished objective.
– Effective management of time and documents.
– Works with other team (Graphic, Sales, Partnership) to develop social media timelines coinciding with new product releases, ad campaigns, or other brand messages.
– Manage workshop with the end goal to get them to subscribe.
– At least 2 years of working experience in the related field is required for this position.