Customer Relation Officer

Job Description

 

JOB DESCRIPTION

Working Days: Monday – Sunday (2 days off)

Working Time: Shift Rotation

Location: Damansara

Salary Range: RM3000/month basic (depends on experience and skills)

Date of Commencement: December 2018

Benefits:

  1. EPF, SOCSO and EIS
  2. Transport Allowance: RM250/month
  3. Parking Claim: RM100/month
  4. Shift Allowance: RM500/month
  5. Medical Claim (inpatient and outpatient)
  6. OT no Cap

Job Description:

  1. Provide quality customer support (24/7) through Digital channels for our customers
  2. Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
  3. Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
  4. Perform ad-hoc task as required by the team to improve overall business such as market research, service quality audit, etc.
  5. Perform administrative task involving driver’s account (credit top-up, change in driver information, etc.)
  6. Support other department campaigns when the need arises

Job Requirements:

  1. Must possess at least an SPM certificate or equivalent
  2. At least 1 year experience in Customer Service
  3. Fluent in Malay and English
  4. Below the age of 40
  5. Able to start immediately
  6. Malaysians Only

Please come for the open interview session at:

Business Career Human Resource Solution,CT06-12, Corporate Tower, SS15, Subang Jaya, Selangor

Morning session 9.30am – 11am and Evening session 2pm – 4pm OR

Email your resume to jasmieta@businesscareer.com.my / recruit@businesscareer.com.my / job@businesscareer.com.my

Please SMS/Whatsapp at 012-9278050 / 017-6061595 or call us at 03-5631 8050 / 03- 5879 8126 for any info regarding this job. Thank You